AT&T Seems to do that with their products... advertise them as if they are available so that you will want it when it finally arrives.
They sent us u-verse stuff in the mail for years and I'm considering checking whether it is finally available (we have DSL through them, but not the cable-based u-verse).
For those who have a Sonic near them, you probably don't realize this, but Sonic advertises in places they don't have any stores just so that you will demand that a store finally comes to your town 
All resolved today. I worked from home and had a tech help me over the phone. Just involved logging off the modem via it's IP address and relogging in along with a hard reset. Then, voila, 6.4Mbps download speed.
As to AT&T and U-Verse, these idiots seemingly don't even know where they have it and where they don't. Last place I lived was a neighborhood that had just had U-Verse installed (before I moved) and I had an install date set up with to get started and everything. Day before the appointment they call me and tell me my house is too far away from the closest junction box, and that I cannot have U-Verse service. I asked when they would plug that hole in their network and was told probably never. 
Trust me, the marketing teams know what they're doing. Advertising something you can't have makes you long for it, and someday if one company out-bids another, merges or purchases another, and that advertising company suddenly does have service in your area, they know that the people signing up will more than pay for the seemingly useless advertising over the previous years.
Glad to hear your issue was sorted out. I think my slower speeds have been slower than normal lately, so perhaps I'll try to do some testing and phoning
